Seat 29E

 

Mid-flight on December 21st, 2004, a Continental Airlines passenger — "disgusted" with the location of his seat due to its proximity to the lavatory — humorously wrote the following letter of complaint to the airline's headquarters. The now-infamous letter, complete with illustrations and vivid descriptions of the passenger's stench-filled discomfort, found its way onto the Internet soon after being received by the company's Customer Care department in April of 2005; and has since been confirmed as genuine by an apologetic company spokeswoman named Courtney Wilcox:

"The letter is not totally accurate and uses sarcastic humor to make the seat sound a lot worse than it is. But we don't want to pooh-pooh this customer's concerns — seat 29D is less than ideal. Most flights are not sold out and normally we can easily re-seat a customer who prefers not to sit in this location. However, the Dec. 21 flight was completely full, and we have apologized to the customer who wrote to us about the concerns. If there was a quick and easy solution to this problem we would do it in a whiz. However, the aircraft configuration is fixed and there is little we can do at this point to just flush away the issue."

The victim's identity remains a mystery.

Transcript follows.

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